Support

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310-499-3010
info@themaxhollywood.com

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6757 Hollywood Boulevard,
Los Angeles, CA 90028

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FAQ

How long does it take to walk through the museum?
Most people take 20-30 minutes. However, we do not have a time limit, so guests are welcome to stay as long as they want.
If I can’t make it to my time, can I reschedule for another day?
Yes, as long as the tickets are unused, you can use them any day.
What is the VIP package?
The VIP package allows the guest to skip the line and it consists of a 20-minute session with a personal photographer. Afterward, the guest is welcome to walk around the museum to take pictures on their phones and/or camera. Photos taken by the photographer will be stored on an SD card that the guest takes home along with a goodie bag at the end of their visit.
Where is MAX located?
Media Art ‘Xpo is located on the corner of Hollywood and Highland.
Can I bring my own camera?
Yes, guests are welcome to bring their own cameras to take pictures. However, we do not allow professional equipment such as tripods, lighting, etc. for general admission tickets.
Can I upgrade my GA ticket to VIP?
Yes, guests are always welcome to upgrade their tickets by paying the difference at the front desk.
Can I purchase tickets at the door?
Yes, tickets are always available for purchase at the front desk.
How long will the museum be here? Is it a pop-up?
Media Art ‘Xpo is not a pop-up and will be permanent. Guests can expect additional content during the holidays.
Are pets allowed?
No, pets are not allowed in the museum, but service animals are welcome. We do ask for guests to be mindful of rooms with carpet.
I haven’t received an email with my tickets, what should I do?
Guests should check their promotions tab and junk box first. If the tickets are still not found, please contact our front desk for support.
What age qualifies to be a senior for the senior discount?
Ages 60 and above will be offered a senior discount.
Are we allowed to leave the museum to change clothes and/or use the restroom and come back after?
Yes, please make sure to tell the front desk staff before exiting the museum to ensure your readmittance.